"support ticket" meaning in English

{
  "forms": [
    {
      "form": "support tickets",
      "tags": [
        "plural"
      ]
    }
  ],
  "head_templates": [
    {
      "args": {},
      "expansion": "support ticket (plural support tickets)",
      "name": "en-noun"
    }
  ],
  "lang": "English",
  "lang_code": "en",
  "pos": "noun",
  "senses": [
    {
      "categories": [
        {
          "kind": "other",
          "name": "English entries with incorrect language header",
          "parents": [
            "Entries with incorrect language header",
            "Entry maintenance"
          ],
          "source": "w"
        },
        {
          "kind": "topical",
          "langcode": "en",
          "name": "Computing",
          "orig": "en:Computing",
          "parents": [
            "Technology",
            "All topics",
            "Fundamental"
          ],
          "source": "w"
        }
      ],
      "examples": [
        {
          "ref": "2007, Pedro Sostre, Jennifer LeClaire, Web Analytics for Dummies, Wiley, page 187",
          "text": "Take the number of visitors who submitted a support ticket and divide that by the number of visitors who started the support ticket submission process.",
          "type": "quotation"
        },
        {
          "ref": "2022 October 7, Cristina Alexander, “Overwatch 2 text chat bug can make nonrefundable skin purchases”, in Digital Trends",
          "text": "They said they got a response on the support ticket, but weren’t issued any refunds.",
          "type": "quotation"
        }
      ],
      "glosses": [
        "A computerized request for assistance with a particular issue."
      ],
      "id": "en-support_ticket-en-noun-MeIacr8U",
      "links": [
        [
          "computing",
          "computing#Noun"
        ]
      ],
      "raw_glosses": [
        "(computing) A computerized request for assistance with a particular issue."
      ],
      "synonyms": [
        {
          "sense": "computerized request for assistance",
          "word": "trouble ticket"
        }
      ],
      "topics": [
        "computing",
        "engineering",
        "mathematics",
        "natural-sciences",
        "physical-sciences",
        "sciences"
      ]
    }
  ],
  "word": "support ticket"
}

{
  "forms": [
    {
      "form": "support tickets",
      "tags": [
        "plural"
      ]
    }
  ],
  "head_templates": [
    {
      "args": {},
      "expansion": "support ticket (plural support tickets)",
      "name": "en-noun"
    }
  ],
  "lang": "English",
  "lang_code": "en",
  "pos": "noun",
  "senses": [
    {
      "categories": [
        "English countable nouns",
        "English entries with incorrect language header",
        "English lemmas",
        "English multiword terms",
        "English nouns",
        "English terms with quotations",
        "en:Computing"
      ],
      "examples": [
        {
          "ref": "2007, Pedro Sostre, Jennifer LeClaire, Web Analytics for Dummies, Wiley, page 187",
          "text": "Take the number of visitors who submitted a support ticket and divide that by the number of visitors who started the support ticket submission process.",
          "type": "quotation"
        },
        {
          "ref": "2022 October 7, Cristina Alexander, “Overwatch 2 text chat bug can make nonrefundable skin purchases”, in Digital Trends",
          "text": "They said they got a response on the support ticket, but weren’t issued any refunds.",
          "type": "quotation"
        }
      ],
      "glosses": [
        "A computerized request for assistance with a particular issue."
      ],
      "links": [
        [
          "computing",
          "computing#Noun"
        ]
      ],
      "raw_glosses": [
        "(computing) A computerized request for assistance with a particular issue."
      ],
      "topics": [
        "computing",
        "engineering",
        "mathematics",
        "natural-sciences",
        "physical-sciences",
        "sciences"
      ]
    }
  ],
  "synonyms": [
    {
      "sense": "computerized request for assistance",
      "word": "trouble ticket"
    }
  ],
  "word": "support ticket"
}