"service level" meaning in English

{
  "forms": [
    {
      "form": "service levels",
      "tags": [
        "plural"
      ]
    }
  ],
  "head_templates": [
    {
      "args": {},
      "expansion": "service level (plural service levels)",
      "name": "en-noun"
    }
  ],
  "lang": "English",
  "lang_code": "en",
  "pos": "noun",
  "senses": [
    {
      "categories": [
        {
          "kind": "other",
          "name": "English entries with incorrect language header",
          "parents": [
            "Entries with incorrect language header",
            "Entry maintenance"
          ],
          "source": "w"
        },
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          "kind": "other",
          "name": "Entries with translation boxes",
          "parents": [],
          "source": "w"
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        },
        {
          "kind": "other",
          "name": "Terms with Finnish translations",
          "parents": [],
          "source": "w"
        },
        {
          "kind": "other",
          "name": "Terms with French translations",
          "parents": [],
          "source": "w"
        },
        {
          "kind": "other",
          "name": "Terms with Polish translations",
          "parents": [],
          "source": "w"
        }
      ],
      "derived": [
        {
          "word": "service level agreement"
        }
      ],
      "examples": [
        {
          "ref": "2016, Andrew Hiles, E-Business Service Level Agreements, page 81:",
          "text": "Based on a monthly average, a service level of 99% IP backbone available and capable of forwarding IP packets 99.0% of the time. The service level extends to other ISPs' services used by Cleardazeᵀᴹ.",
          "type": "quote"
        },
        {
          "ref": "2017, Melanie Holloway, Service Level Management in Cloud Computing, page 25:",
          "text": "Depending on the preferences of the contractual parties, the system can proceed with service level measurement and reporting afterwards or an SLA can be terminated.",
          "type": "quote"
        },
        {
          "ref": "2017, Roland Schütze, Improving Service Level Engineering:",
          "text": "To define the optimal service level targets, the service value and impact on the business must be understood.",
          "type": "quote"
        }
      ],
      "glosses": [
        "A measure of how well a service is delivered, as a percentage of service interactions that meet a specified criterion of success and efficiency."
      ],
      "id": "en-service_level-en-noun-~jsXO--U",
      "translations": [
        {
          "code": "fi",
          "lang": "Finnish",
          "sense": "Translations",
          "word": "palvelutaso"
        },
        {
          "code": "fr",
          "lang": "French",
          "sense": "Translations",
          "tags": [
            "masculine"
          ],
          "word": "taux de service"
        },
        {
          "code": "pl",
          "lang": "Polish",
          "sense": "Translations",
          "tags": [
            "masculine"
          ],
          "word": "poziom usług"
        }
      ]
    }
  ],
  "word": "service level"
}

{
  "derived": [
    {
      "word": "service level agreement"
    }
  ],
  "forms": [
    {
      "form": "service levels",
      "tags": [
        "plural"
      ]
    }
  ],
  "head_templates": [
    {
      "args": {},
      "expansion": "service level (plural service levels)",
      "name": "en-noun"
    }
  ],
  "lang": "English",
  "lang_code": "en",
  "pos": "noun",
  "senses": [
    {
      "categories": [
        "English countable nouns",
        "English entries with incorrect language header",
        "English lemmas",
        "English multiword terms",
        "English nouns",
        "English terms with quotations",
        "Entries with translation boxes",
        "Pages with 1 entry",
        "Pages with entries",
        "Terms with Finnish translations",
        "Terms with French translations",
        "Terms with Polish translations",
        "Translation table header lacks gloss"
      ],
      "examples": [
        {
          "ref": "2016, Andrew Hiles, E-Business Service Level Agreements, page 81:",
          "text": "Based on a monthly average, a service level of 99% IP backbone available and capable of forwarding IP packets 99.0% of the time. The service level extends to other ISPs' services used by Cleardazeᵀᴹ.",
          "type": "quote"
        },
        {
          "ref": "2017, Melanie Holloway, Service Level Management in Cloud Computing, page 25:",
          "text": "Depending on the preferences of the contractual parties, the system can proceed with service level measurement and reporting afterwards or an SLA can be terminated.",
          "type": "quote"
        },
        {
          "ref": "2017, Roland Schütze, Improving Service Level Engineering:",
          "text": "To define the optimal service level targets, the service value and impact on the business must be understood.",
          "type": "quote"
        }
      ],
      "glosses": [
        "A measure of how well a service is delivered, as a percentage of service interactions that meet a specified criterion of success and efficiency."
      ]
    }
  ],
  "translations": [
    {
      "code": "fi",
      "lang": "Finnish",
      "sense": "Translations",
      "word": "palvelutaso"
    },
    {
      "code": "fr",
      "lang": "French",
      "sense": "Translations",
      "tags": [
        "masculine"
      ],
      "word": "taux de service"
    },
    {
      "code": "pl",
      "lang": "Polish",
      "sense": "Translations",
      "tags": [
        "masculine"
      ],
      "word": "poziom usług"
    }
  ],
  "word": "service level"
}